So I have purchased a couple of vehicles here over the past few years. Unfortunately they just don't understand the one thing that should be in every dealerships mind: they aren't the only chevy dealer in town (never mind there is a ford dealer right next door.)
So this week I get an email notification from my onstar letting me know it's time for a tire rotation. One day later I get another email from bozarth chevy telling me I can simply click a link and schedule an appointment for service. So I chose to utilize this feature to schedule.
I arrive to my appointment about 10 minutes early. When I am finally greeted by service advisor I am told it will be a minimum of 2 hours until they can get to my vehicle to do tire rotation. I remind them that I made an appointment. They tell me that the appointment was merely to see a service advisor.
This is actually not correct on bozarth's part. While scheduling the appointment, it asks you to tell them the reason you are coming in. And from the email they sent me, they already know from onstar.
So here is how I see it:
1. I bought the vehicle from you
2. I pay for onstar
3. You email me to schedule service appointment
4. I use your online feature to schedule appointment
5. I show up 10 minutes early for my appointment
6. You tell me it's going to be about 2 hours because you are so busy
7. I am not a satisfied customer and no one at this service dept seems to care. It's all about just getting your vehicle in to the service department and they will work on it when they get around to it.
8. I guess you are forgetting the first word on the outside of your department. Hint: it says SERVICE
When will come the day when companies realize that real people spend real money with them? When will come the day when people who work in a service oriented business will learn how to give decent service (never mind high quality service to people who spend a lot of money with them?)
Oh well, I could write for days about my personal experiences with this dealer. Basically all I can say is that there are plenty of other dealers that can sell and service Chevrolet in Las Vegas. So the choice is yours.
Hope this helps save a few people a lot of future frustration.