Customer service is bar none, once you actually get seen. The girl that helped me bent over backwards to ensure I was happy, and I would have been...
If I hadn't been waiting for over 3 hours.
With no bathroom.
And nothing to do.
Make sure your battery is charged or you bring a book so you have something to do. This is my second time here (had to wait 2 weeks for my backordered phone). I'm already into the first hour of waiting to be seen. There were 2 people in front of me. There are still 2 people in front of me. Lord knows how long they've been waiting.
If you speak Spanish, you get seen much quicker.
It's sad that, similar to a doctor's visit, I have to schedule my day around a visit to the Sprint store. At least the doctor's has magazines. And bathrooms.