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  • I had a horrible experience at Lo-Lo's on Rainbow in Las Vegas today, December 4th between 10:30 am and 11:50 am. The food is normally ok and I've never had any issues here prior to this date but this time it was bad.. After placing an order for 3, we waited for our food for an hour. The restaurant did not appear to be busy. At this point, we spoke with a manager. I was told that his name is Doug, however he was not wearing a name tag of any sort. After hearing our complaint, Doug said "I'm getting it out now" and he walked away. I waited 7 minutes and I was extremely irritated and had lost my appetite so we told our server that we will pay for our drinks but we were leaving. She told us not to worry about the drinks and that she would cancel the order. On the way out, I asked to speak to the manager again. He walked up with an attitude and I told him that we decided to leave, we waited too long, others that had arrived after us were served before us and that this experience was bad. He replied "I told you it was in the window and coming out and y'all decided to leave so....". Our server had checked on us after the first time we had spoken with the manager, so if that was true, how long was our food going to be just sitting in the window? Why wasn't it brought to our table?! I told the manager we still continued to wait and that was unacceptable. He replied "Well if your server put the ticket in late, she put it in late." I responded "What do you mean? You are the manager!" He then asked "Well what you want me to do?!" I couldn't take his unprofessional attitude anymore so I walked off and he did too. Our server, who witnessed all of this, along with a hostess did apologize as we walked out. This manager is by far the worst that I have ever dealt with! The situation was poorly handled and he has a bad attitude. He clearly does not belong in the customer service field. I wasted almost an hour and a half of my morning here and left pissed off! That visit was most likely my last.
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