I stayed at your resort this past weekend. I stayed at your resort because the polished website was amazing and rooms looked lovely online.
Now I'm here checking-in the resort. The staff was friendly, the lobby had older Christmas decorations that was just-ok. The staff was very friendly by telling me the ice machine was not working at the time, so they provided ice for me to take back to my room.
Here is the first problem, my room had no heat for the first night. So I tried my best to keep warm. Come to find out my remote was an older remote that did not have a heat button. So the next day that problem was fixed.
Here's another problem I have the heat on at night and the smoke alarms start going off.
Other things that was not acceptable for the suite I stayed in. The suite double doors did not have a upper slide lock to secure the doors. So the doors could not stay closed.
The closet only had one sliding door when it needs two.
I think this resort can be as beautiful as the website but you need to fix all the things I've listed just for that one room.