I saw the reviews and scheduled anyway bc it is so close to my office and had appointments available asap. I really wish I had scheduled an appointment ANYWHERE ELSE! I walked in for my 11am apt at 10:45 and didn't get to see the doctor until 12:10 and left at 12:30. Ridiculous! The tech and doctor were very nice but the front office staff was rude. I questioned why she was trying to charge me for a contact exam when I have never been charged with my insurance before and she said it was their own fitting fee when you don't buy contacts with them. I said ok I will order my contacts with you and she told me I couldn't because I had to wear my trial pair first. So I am stuck with this bogus $50 fee no matter what.