I went here at 3 PM between the lunch rush and the dinner rush, and the restaurant was maybe 20% full. I ordered the Chili Mac Supreme to go. I thought I would be in and out within 5-10 minutes. Keep in mind that this restaurant even has a drive-thru; the expectation is quick service.
Long story short, my food never came... the waitress told me (after I had been sitting there waiting for thirty minutes) that the kitchen hadn't even started on my order yet, so I told her to cancel it and walked out. Now I see that others on Yelp have warned about the slow service at this location. Wish I had looked it up earlier.