My first stay at THEHotel was perfection so I went back. The second time we paid $20 more for a "view" of a roof! :( Then the TV's were not working right, static and only worked on the highest volume. Final straw was the toilet in the main bath not working right either. We called housekeeping and left 1.5 hours later come back and nothing had been done. The smell that they pipe into the lobby is every one of my allergies. I'm not sure I'll be back a 3rd time. I do love the spa Carmen is a great massause.