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| - We had multiple estimates from all the top rated companies for a leaky roof issue - went with Johnson Roofing to have the work done due to the estimator's attention to detail and itemized list of charges. He was fair and explained things really well. I did a lot of research on their products used and installation practices/adherence to code, etc. They have that part figured out.
Here's why we are rating only 3/5 overall. Quality of materials: 5/5, workmanship 5/5, office staff: 2/5, scheduling: 2/5. Full story below.
We feel like the work performed was done right and we have a very high quality installation and do not expect ANY issues with this roof anytime soon. The issues we had were all will scheduling and office communication. I understand companies get busy, but there need to be procedures in place to not allow so many errors to occur.
After signing the estimate we waited a few days for the office to call us to schedule, but they never did. I called our estimator and he said we weren't on the schedule yet and the office had to set it up. Right then he looked up availability and told us that January 19th was the soonest available appointment for a job as large as ours and he would call the office right now to set it up. Well, then at 7AM on December 29th I hear our doorbell and theres a group of guys outside saying they are ready to start work on our roof. At the same time the estimator called my cell and said "oops it looks like they scheduled you for today but forgot to call and tell you". This is 3 weeks earlier than we expected. After some confusion between myself, the workers, and the estimator we agreed to let them start working. The job took two full days and was done very well. The workers were all polite and worked very efficiently.
After the job was complete, a few days later I get the invoice and they overcharged for tile, so I called and they corrected this and sent a new invoice. I wrote a check, the estimator came by and picked it up the next day, gave us warranty documentation and said we were good to go and all done, job complete we would get a final receipt from the office staff after the check clears.
Got a call the next day from the office saying that our check was $90 short and we had to pay for extra wood they forgot to put on the invoice... I called the estimator back and he said sorry you have to pay it, so reluctantly I paid the additional $90 and FINALLY we have a receipt showing paid in full.
TL;DR - Great installation, quality of materials and workers, but really bad experience with office for both scheduling and invoices/payment. If the office had their act together this would have been a 5 star experience. But showing up almost 3 weeks earlier than expected and dealing with multiple phone calls trying to get the billing sorted out made this a bit of a hassle.
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