My wife and I visit this restaurant every other week. I will say the first time I went I almost walked out because it took forever to get service. I'm so happy I didn't! Yes it's family owned. You'll see the dad and both of his sons working most nights. They care about what you think! They are constantly getting better. If you look at the poor reviews they are from 4+ months ago. They are getting more staff and more options. If you don't see something on the menu just ask! I have honestly loved everything I've ever ordered and so does my wife! Chips and tortillas and made in house and are AMAZING!!! Give it a chance I promise you'll enjoy it! There will probably be a wait so try it when you aren't in a rush.