Nordstroms has the best service of the three luxury stores in Pittsburgh. It feels more authentic than Saks and Neiman Marcus and they go out of their way to be extremely helpful. For example, I needed a pair of pants shortened before a reunion and they expedited my order and they were ready the next morning. This isn't the only great service experience I've had here. To get great experience like this at Saks or Neiman you better plan on spending some $.