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  • This is an update to my review from 9/3/2013. Shortly after I wrote the review for First Impression Security Doors, I received a call from Tom. He addressed some of the issues I had such as the small rust spots that were forming and explained to me what they were and how to resolve them. He had expressed to me how much they value the customer and was apologetic for the miscommunication during the installation process. He insured me that he would be addressing it in their meeting. A week after that conversation, Tom followed up with me. He had told me that the owner of the company was making strides to fix their protocal. First Impression also wanted to send me something for my troubles and my time wasted while waiting for the installation process to be complete. I did not expect to receive anything nor was it necessary. With Tom diligently following up with my review, presenting it to the owner of First Impressions and the token of gratitude, it's made me reconsider my views of being a valued customer at First Impressions.
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