Bought a Living Social deal and Mark went over everything with me ahead of time on the phone so there would be no surprises about any missed fine print, etc. He stuck me as fair, honest, and eager to help me get the most bang for my buck. He was more than prompt on appointment day - called me ahead of schedule to see if I was available and headed over. He spruced up floor tile in the laundry room and three bathrooms and cleaned two area rugs, one of which contained LOTS of evidence of foot (people feet + paws) traffic and a couple of spills. Gave us tips on DIY cleaning and stain treatment to keep things as spiffy as possible until we have him out again - and we will have him out again. When I said "See you in a year?", he said, "you're good for closer to two years". And my grand total including the Living Social was $155, the total I was quoted over the phone by others (before I purchased the Living Social deal and spoke to Mark) for just ONE area rug... So... 4 rooms with tile flooring + two area rugs (a 5x7 and an 8x10) + solid DIY tips for maintenance + promptness + courteousness + spotless cleanup job = VERY happy and definitely repeat customer! Thank you, Mark!