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  • Food is great - well other than their wings which pretty much are fried chicken drowning in sauce. We ordered two weeks ago using their online ordering system. Order came all screwed up - e-mail receipt did not match the printed one at all. Complained and GrubHub (the delivery service) gave us a $20 credit. The food was good and I've eaten in other stores before so we tried again tonight... and where do I start? Here I guess! Ordered online. Got e-mail receipt including delivery time and our creidt. I paid via credit card for the rest and included the tip. Half hour after the estimated time (they're 1.2 miles from us) later the driver showed up. He was very nice and very professional so he was the only positive about this experience. He asked for the entire amount, sans credit, in cash. We were puzzled but he showed no credit. He got his phone out and called the store manager and let my husband talk to him. At that point we got told that $20 credit was a store credit only - which baffles me as I had to click to apply the dang thing on GrubHub - and we could only use ordering directly. He did at least finally let us pay via credit card, and I still feel bad we had no cash to tip the driver as we'd put the tip on the original credit card payment that never showed up. So... if you want to eat in, I guess they're great and at least our order was mostly correct this time -although I am still utterly baffled why when I specicially ask any pizza place in this state for red peppers and cheese why they can't deliver those - but we will never use/order from Rosati's and/or their GrubHub counterpart again.
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