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  • Avoid this No customer service store. Throw your money in the trash before giving it to these incompetent no customer service crooks. My friend purchased a brand new in the box TV and when we got it home the screen was damaged. No outwards signs of damage on the outside of the tv box. The screen looked as it had been damaged during shipping. TV was never turned powered on and was noticed when we took out of the sealed box. A incompetent Geek squad person looked at the tV and said we do not accept damaged items. Clearly the packaging was intact, the screen still covered in plastic showing shipping damage. He proceeds to pretend to call the store manager who is off and left him and another geek person in charge. They give me a 800 number and say if we would have paid the geek quad to install we would not have had this problem. Thank God we did not pay cash. We will let our credit card handle these incompetent thieves. The so called manager said he could not help or the one he pretended to call because he feared for his job if he made a decision. Do not patronize this store. Any item you purchase needs to be opened in the store for your own protection. According to the manager when you purchase a item once you leave the store it is not their responsibility unless you have the geek squad open it and install it. We want our TV replaced not a refund. Both managers insinuated that we broke the TV. Don't waste your time with the no customer service unprofessionals.
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