I absolutely love the food here. I often get the grilled pork vermicelli.
The guy that used to work there was great! Super friendly and quick. The man that works the cash now isn't as nice. After a rude encounter with him, I'm sad to say I've boycotted the place (for a while at least).
It was a usually busy lunch time period and I ordered my usual. The guy told me that the pork would take 15-20 minutes but if I switched to beef, it would be much faster. I didn't necessarily want that, but I was short on time so I reluctantly agreed.
As they served 10+ people who were before AND after my order, I got a little annoyed. 20 minutes later I'm still waiting for my order and upon asking him if it was coming up, he held up his hand to shush me and kept saying "we're busy today."
Be that as it may, you made me change my order because it would be faster. If I was going to wait 20+ minutes ANYWAY, I may as well have kept my original selection. I told him such and he just got angry and defensive saying that they're busy. Once I finally got my order, it was #1 incorrect (I asked for no bean sprouts), and #2 such small servings all plopped into the take out box.
Food - delicious, Service - RUDE.