Just checked out other reviews. They did work for me a few years back. Work was decent. This time, I too encountered the "not too friendly" lady at the front desk that told me she wouldn't have an estimator available for 20-30 minutes. (Nobody else in the waiting room.)
I called back next day to see and once again got the "unfriendly" attitude.
So I asked myself..."why do business with someone you just find unpleasant?" Work MIGHT be OK...but not willing to do business when I get a bad vibe before even dropping my car off.