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| - Where do I start? Thought we would try Via for the first time since it is less than a mile from our home and we were looking forward to trying someplace that could be our new home away from home. We arrived shortly after 6:30 and were quickly seated, right in front of the doorway. Within a few moments we were greeted and our drink orders taken. I do not recall being told of any specials or any suggestions, although we didn't ask either. Our server, Mackenzie came around several times to see if we were ready to order and we finally settled on some calamari. We asked for a few more minutes to order our entrees. We finally settled on our meals, placed our orders and the wait began.
Being a party of 6, we understand can be confusing to new servers, so we are patient, however it was almost 40 minutes before our calamari arrived. It was decent, although I would not say hot. I can't say if it was due to the fact it had been sitting or if it is because the front door was being held open and the cold air was literally blowing our table away, while the gentleman, whom I assume was the host, decided if and where he was going to seat people as they came in. (more on him in a moment)
Our table ordered 3 salads and they arrived and were average, at best. No flavor to the caesar salad but the pear one was nice, but small for the price. After another 45 minutes we still had no entrees. When we were able to ask our server, it was always the same answer "any minute". By now, our mouths were watering as we were watching pizza after pizza sitting on the ledge waiting for our server to run food to the tables around us. FINALLY, our food arrives, although it is only half of our order and even that is wrong. Our server immediately offers us to keep one of the "errors" for free and walks away. We had to flag her down a few minutes later to see where the other 3 entrees were and she seemed very confused as to why they didnt show up. She comes back from the kitchen and said they will rush it and it should be about 2 minutes. In the meantime, we completed the three meals that were served and still had not receieved the missing meals. She, and the busgirl/watergirl/busgirl seem to keep "checking" with the kitchen and after about 20 minutes bring our missing meals out and tell us that they will comp those as well. What a shame that our meals did not arrive so that our family could eat together, becaues the pasta dishes were all BURSTING with flavor. The sauces were amazing. It would have been nice to have some sort of a bread with the dishes though to pick up any left over sauces. Even though we wanted dessert and coffee, we didn't have any more time to sit and wait, so we opted to go elsewhere for those.
As we sat and waited, we kept seeing an older gentleman standing by the door in a 3 piece suit. I assumed he was an owner there to see things ran well, however he never spoke to us, was only interested in walking around with his hands in his pockets or holding the doors wide open. If he is a greeter or host, they really need to rethink that, since more people came and left for lack of being seated. We saw a table wait for him to seat them while he went to find silverware, only to have them leave after 15 minutes since their server never came to get their drink order.
The bar seemed to be more of a playpen. There was a woman wearing an ill fitting tube top, and open vest. I am assuming she is in charge by the way she pushed her self around. In addition, there were about 3 other young men behind the bar with her the entire time.
I would love to say that we would go back for the food alone, but sadly, I don't see that happening. That plaza has lost so many things already and we were really hopeful this time, but unless they get people in there that care, they might as well close the doors now. We enjoyed the food and would have paid for it since we ate it, although, Mackenzie had comped the meals that arrived so late, but even at that, the bill was $85.
I have worked in restaurants in my time and NEVER have I seen one run so poorly. There is no reason that 2 or 3 servers cannot staff that place. There is NO reason why pizzas should sit and get cold because nobody will run food. There is NO reason why a manager did not immediately come over to our table after the problems, (never did we see anyone other than our waitress about the problems). The servers/barstaff all seemed to spend more time in line to use the one POS station, it's not a wonder food orders are wrong.
If anyone finds a contact number/email for the owners, I would love to have it as well.
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