Hertz fails in their customer service. As Club Gold members, we initially asked one of the attendants where we should wait in line. He noted that the Club Gold line was closed, and told us to wait in the general line. After 30 minutes, we were served, only to be moved to the Club Gold line upstairs, who then told us to come back down and wait even more. We waited in three lines to get our car!! At the end of it, they gave us a car where the windows aren't even automatic. I will be sure to take my business elsewhere next time, as Hertz does not understand customer service.