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  • This place is a pit. I was a national delegate to the DNC from California. Most of our delegation was here. The day before we arrived, part of the facade fell off leaving 7 rooms uninhabitable No room service, no room charges, terrible restaurant and bar. Breakfast each morning for the entire delegation tasted like plastic food. $310 a night for this" boutique hotel". Rip off. They installed a new computer system days before we arrived and many staff didn't know how to use it properly. One day people got stuck in the elevator for over an hour. My room wasn't cleaned 2 of the 5 days I was there. When I called housekeeping to complain, they either didn't answer the phone or promised to get it done. After three attempts I gave up. My clock didn't work in the room, lamp didn't have a lightbulb, and the iron was broken. This hotel chain should be ashamed of what they did to the California delegation.
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