I work close enough to the outlets that I enjoy going on my lunch every once in a while to unwind. Today, I was short on time and decided to just grab something from this location.
FIRST...I tried calling in my order (an attempt to save time) and was told to hold on before the call was disconnected twice.
SECOND... once I arrived at the register to place my order (opting not to complain because they were a little busy) I was greeted with "I will get someone to help you" and the young lady walked away to go chitchat with another waitress. Finally, I got the attention of another waitress that obviously saw the look on my face and asked if she could take my order. She was pleasant and quick.
This location has a young staff but that does not excuse the lack of professionalism and sense of urgency during the lunchtime rush. I waited 20 minutes for two hot dogs.
If the other fast food places didn't have such a long line, I would've just bypassed this place and kept it moving.