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| - To everyone looking to purchase a new vehicle: AVOID THIS DEALERSHIP.
I am a first-time car buyer. Mind you, I have done my homework and know how much I would pay for my vehicle before rebates and incentives. I know exactly what rebates I qualify for, how much those rebates are for, how much taxes are in certain cities, what extra fees there are, and how much the total sale price will come out to.
But let's backtrack a couple months, to my first (and what should have been my only) experience with this dealership:
I was in the stage of just looking at vehicles. I was not at the point where I was ready to test drive. I go into this dealership to look at the new Santa Fe Sport. I spoke with a salesman, who here will be known as P. P greets us and asks all that standard stuff. So far, okay. I tell him that I was looking for a specific Santa Fe Sport, and in a very arrogant tone of voice tries to push me into a vehicle more expensive than I was comfortable with. The rest of our time there was more or less the same: him talking in a very arrogant and cocky tone of voice. We leave, extremely unhappy with how rudely we were treated. This really should have been my first and only experience with this dealership.
Fast forward to now, my second and last experience with this dealership. I have not yet bought my vehicle but I am doing my final pieces of homework for pricing, incentives/rebates, etc. as I prepare to purchase my vehicle. I contact this dealership again, thinking I can overlook my one bad experience and give them a second chance. This was a mistake. P contacts me with conflicting information provided by another salesperson who will be known as T. So I contact T specifically, state my less-than-stellar experience I had had a month or so prior to now, and state what exactly I am looking for, keeping in mind certain discounts I get (Hyundai rebates, etc.) on these vehicles. T, at first, seems nice enough. He apologizes for my bad experience before and is even willing to offer an extra incentive to make up for that bad experience. This experience now takes a turn for the worse; I ask simple questions about rebates and his extra incentive offer, and he avoids my questions (or INDIRECTLY answers them) and keeps regurgitating over and over what the price of the vehicle is. Please, for the love of God, stop telling me the price. I KNOW THE PRICE. Speaking of, the price T originally quoted me was already $150 over what the website says I would pay for this vehicle before rebates and incentives. I then ask him, point-blank, that with his extra incentive offer that the price of the vehicle would then be X-amount before other applicable rebates. The next day, I get a response. Mysteriously, the price of the vehicle jumped up another $60 overnight. So the new price of the vehicle is over $200 more than what the website says I will pay for it (before rebates and incentives). In this same email (with the price hike), he even failed to account for TWO rebates that I qualify for. Clearly T was trying to nickel-and-dime me on this vehicle. I am not falling for your pathetic scam to screw me out of a couple hundred dollars.
For the record, both P and T lied to me. P said they already had the exact vehicle I wanted on the lot. This was not the case, and AGAIN P wanted to push me into a more expensive vehicle than what I was comfortable with. T lied about having the exact vehicle I was looking for en route to their lot, and would probably be there by the weekend. When I said I wanted a specific vehicle, I want that specific vehicle. Not the same one in a different color, and certainly not one with any more or less equipment than what I have requested.
Clearly, this dealership does not care about treating people with respect; they only care about how much they can scam people for. I do not appreciate being played with and being treated like I am a complete moron. Any dealership who treats me in this manner does not deserve my business. More importantly, they do not deserve anyone's business. Honestly, they do not even deserve the one star this review has given them.
I will be purchasing my vehicle elsewhere. I recommend everyone else do the same.
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