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| - Update:
I just got off the phone with the owner who reached out immediately after my review to offer an apology, some clarity on the situation, and for the opportunity to turn this into a positive experience for us. For that call alone, I am changing my review from two stars to four stars--any owner who is willing to stick their neck out for their team and be open to hear a reviewer's side of the story is doing the right thing and clearly leading by example.
Needless to say, I am impressed by the leadership and am eager to give My Pie, Tyler the manager, and the team at the Gilbert location another shot.
Previous review:
Let me open with this: the food was great! Crisp, thin crust, quality toppings, and a decent variety of them as well. In fact, I would probably put the final product over both Fired Pie and Mod Pizza (as well as Eklectic Pie, a distant fifth in a race of four).
But the two-stars are for the service, or really the intentional standoffishness of the manager (or whomever was running things when we visited this location)--I'd give one-star, but the food really is that good.
So here's what went down: we decided to try out yet another Subway/Chipotle pizza place, in no small part to an incredible Groupon deal that My Pie was offering. (My wife and I each had separate Groupons and intended to pay separately so we could try this place out on a budget.) The manager (see above) was acting as cashier, and when I told him we both had Groupons, he immediately said "It's one per visit." I replied that we were paying separately (we've done this numerous times before when we are trying out informal semi-sit down joints, so didn't think much of it), and he seemed put off by that remark. That said, he still had to complete his side of each transaction. As he rang us up, he adamantly tried his best to upsell sides and drinks so we could "maximize" our Groupon. But when your meal costs $8.95+tax and the Groupon is for $10, why go for more? I'm frugal, that's the point of Groupon! And mind you through this process, there were no niceties, no small talk or banter on his part. I mention that because ALL other customers before and after us had little chats instigated by this manager, but to us Groupon-carrying folk, he was a stoic, pizza selling machine.
In fact, during our meal, he continued to make his rounds throughout the place and checked in with ALL other patrons, asking how the food was, etc., and even saying goodbye to ALL leaving patrons. But no, not to us humble Groupon'ers. I even left slowly to see if he would change his colors and soften a bit, but dammit, he was sticking to his guns. So good on you, manager, for passively shaming the newbies and sticking it to the deal-hunters. And to the owners/franchisees who offered the Groupon: get your people in check, or stop offering deals.
Moral of the story: you can defeat here at full price and enjoy it, but be warned lest ye use a Groupon.
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