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| - Beware - if you don't like them and say so in an online review the owner will begin messaging and attacking you. I have personally never experienced such poor judgement or severe lack of professionalism, but is seems she knows all and I am wrong for having a differing opinion.
Dear owner lady who's name I don't care to recall - take a big sip of let it go! Try focusing on your business and perhaps cleaning the place rather than telling me in four or more messages (so far) that I am wrong for not liking the crap you're serving. My gawd. Get over it. Not everyone will like your little piece of heaven, lady. Grow up.
Did you really tell me that I suck at being a human being?! Wow. Take a business class. Perhaps a course in customer service. You're quite a class act, Tricia. You must be proud of what you do and sell. So much so that you argue and abuse your customers. That to me is a grade A loser.
Now for my review -
I definitely wouldn't go back. The place is dirty and you can witness the staff preparing food without any safety gear. No gloves. No hairnets. Nothing. That is just gross!!
It seems like a neat idea, but truly its a ball of marshmallow on top of everything. It is sticky. Gooey. Messy and honestly overly sweet.
The staff was friendly. Bubbly and energetic even, but it just isn't enough.
By the time I returned to my office I was wearing most of the ingredients either on my face, beard or clothing.
I tend to think a more sturdy straw would go a long way. It's not easy to eat/drink something that doesn't go thru the straw. It was a cheap plastic and it showed. Find other ways to cut costs.
And while I appreciate the business owners attempt to respond. Please be aware that I'm the former owner of a frozen dessert shop. I am very familiar with the varying degrees of plastic straws available. You are choosing either low or medium strength and that makes an enormous difference. They are cheap and fling your products everywhere.
As for wet naps. That's great, but I have never been to your establishment, made that abundantly clear and took mine to go. No wet naps or really any sort of napkin was offered. Not much help if your staff isn't willing to assist your customers.
Make it anyway you'd like. For me, I'll go elsewhere. It was an ENORMOUS mess and I don't appreciate it at all. It is on my face, beard, shirt, dress slacks, steering wheel and leather of my car.
There is a difference between messy and simply sloppy.
Your response cost you a star. Perhaps in the future try relating to your customers desires rather than arguing with them. Seems foolish to me.
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