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| - I recently had a work event scheduled at the Embassy Suites on 44th street, and unfortunately I was not 100% pleased with the experience.
I first of all will say that the hotel itself is very nice, pretty, nice courtyard in the center, and the event room was set up well and clean. However the service was lacking quite a bit.
First, when I got there I was the first to arrive out of my group, my event coordinator didn't get in that early and was not there to greet me or show me around, nor did anyone else bother to show me to the event room or how to get where I was going. I take that back, the girl at the front desk handed me a map and pointed me in a somewhat vague direction that didn't help much. I was told I would have easy access to the room to unload my car at, well without any employees to show me the access door I had to hoof my boxes from the parking lot around the building the long way. I did not find that back door until long after the seminar started. The room we were scheduled in was changed last minute for some reason, I believe it has something to do with the final head count that we gave them. The room we ultimately in was a bit cramped for the number of attendees we had.
I had to introduce myself to the catering manager and chef. No one came in to remove the places and trash from breakfast until almost 11 a.m. nor did they check on us. The boxed lunches weren't made right, only upsetting a few clients, but still.... I had to pop into the kitchen myself a few times and track someone down to help me. With the amount of money we were paying, it should have been perfect. For a cheap continental breakfast and a mediocor box lunch it was about $40 per head, kind of a lot.
Over all my seminar went well at the hotel, but there were some behind the scenes issues that I really wish I did not have to deal with throughout the day. I wouldn't not recommend this hotel for you event, just make sure to cover everything prior to your event. Such as on sight contact, exactly how the food will be prepared, appropriate signage and whatnot.
**I have not spend a night at this hotel so this review should not reflect on making overnight reservations.
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