| rev:text
| - You still get one star, you douche-bags.
Called and left a message with their fraud department which was amazingly returned within two days, and they told me that they sent me a letter closing my identity theft claim. *click* And they sent it to my old address so I had to run down there to get the letter. I am going to write out this entire letter for you so you can see how they deal with issues like this, with some commentary in parentheses:
Adina M.,
We are in receipt of the identity theft claim documentation and very much appreciate your time and effort in providing it to our office. After conducting a thorough investigation (LOL one week is THOROUGH?!) we have approved your identity theft claim.
Therefore, we have contacted our collection agency and provided them determination. The collection agency was instructed to clear and remove this as being placed in error and to notify the credit bureaus of this immediately.
Though the collection agency will report this information to the three credit bureaus today, the actual removal of this collection can up to 30 days (did they forget the word "take"?) depending on the date each bureau updates their database. All credit checks/inquiries through Equifax requested by COX Las Vegas will be removed within the same time frame.
We apologize for the inconvenience (understatement of the century!!!) and appreciate your help in identifying and removing this fraudulent account. (REALLY?!! It isn't like YOU were any freakin' help OPENING the account in the first place under the wrong name and address! And I only identified it because I NEEDED SERVICE! If I never called your damn company I would have never known since it did not actually show up on my credit report!!!!)
Sincerely,
Fraud Department (at a different address than what they put on the credit packet. Nice.)
So yeah, that's the letter. Did they offer me service? No. At the very least I should have been reimbursed for my time, gas money, faxes, and certified letters. This whole debacle cost me over $50 to fix, and they offer me nothing, just thank me in a "we fucked up, whoops" letter. Even if they did offer me service, I wouldn't take it even if they were the only providers in Vegas. I seriously hope this monopoly they are running falls to the ground and I hope that maybe this review will pressure others to call Cox even if they have service with another company just to check if they may have been victims of identity theft. And MAYBE this will spark them to actually hire more people for the fraud department or have more information online since this incident had me running around like a chicken with its head cut off trying to fix it, but I seriously doubt it will since they only care about getting money no matter if it is in bad conscience or not. Fuck you very, very much for putting me and possibly hundreds of other Las Vegans in this shitty mess that should not have happened to begin with.
Oh P.S. Thank you for giving me the address used for this account. If I was a lesser person I would visit this residence with a crow bar but instead I am just going to pass it on to the police like a good citizen would so these fuckers can be taken down. I only wish you would go with them. Ta-ta!
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