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  • This is the worst run Hero Burger around. Judy and I went there for an evening burger around 8:45 p.m. To make things simple we both ordered one of their promotional burgers. In Judy's case it was a Guacamole Turkey Burger, and in my case a blue cheese and mushroom burger. We had sensed that the staff was not up to the challenge of serving the only 2 clients they had. We were able to point at the promotional posters and say that is what we each wanted. I also ordered Onion Rings. The order was delivered, and it could not have been more wrong. The buns were wrong, the condiments were wrong, and the onion rings had been forgotten. We pointed this out to the cashier who had just accepted our money, and with her bare hands she open one of the burgers and lifted one side of the to argue that it was the proper burger. The grill person who appeared to be in charge began haranguing her from the kitchen. When I pointed out that the burgers were all wrong and that the onions rings where not there, both of the staffers began to argue with us. I simply asked for my money back, at the great displeasure of the more senior member of their staff. I pointed out that she had touched one of the burgers with her hands, and that it was all wrong. I had to ask 3 times to get a refund which was grudgingly granted. This is a place to avoid as the franchisee does not know what he/she is doing.
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