I called at 8am on Sunday to schedule an appointment, as my heater wouldn't turn on. I got a time of between 12pm - 1pm on the same day for my service. At 12pm exactly, Erick Osuna showed up, explained everything to me, reviewed what he was doing and explained prices as he went through everything. The customer service was amazing and I felt very comfortable with the prices. I will recommend this company to everyone, especially with a great tech like Erick!