I'm not a Starbucks regular, but I was with friends who wanted to go here for breakfast. To be fair I've never once had a good experience at any Starbucks, and this was no exception. To me, Starbucks is always crowded, noisy, and has slow and rude service. Overall too stressful for me, if I want coffee I want a relaxing experience.
On this trip, I ordered a breakfast sandwich, whichever one was featured in all the pictures on the menus. I asked for it to have turkey bacon instead of regular bacon. This totally confused the barista who for some reason thought I wanted two sandwiches. We got our stuff to go and getting outside was like a blessing as it was so much quieter outside. I opened my package and found a completely different sandwich from what I ordered. My friends then explained that Starbucks doesn't customize sandwiches for customers and what I got was a sandwich called the turkey bacon. I have no clue why the barista couldn't have explained that to me instead of just giving me the wrong thing. there are no signs indicating this and as a non-regular I wouldn't have known. My friends couldn't explain it to me at the time of ordering because the store was so noisy and loud they would have had to scream at me. The sandwich I received was bland and I only ate a small part of it before throwing it out. The only other item I got was from the cold case, so they couldn't screw that up because I picked it myself. But yeah, apparently ordering one item is too difficult and they will screw it up.