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  • Review, part 1: Sales Last summer I wanted to buy a Jetta TDI (the hard-to-find diesel version of the ubiquitous Jetta). I was absolutely ready to buy, so I headed to my neighborhood dealer. They couldn't have cared less. They had the car I wanted in stock but even after a test drive, the salesman didn't do anything to indicate he wanted to make a deal. I gave him my name and number, but no body called to see if I'd come back in. We returned a few days later to try again, but we couldn't connect with anyone in sales. They said the man who gave me the test drive was out of town and then we chatted about the weather. (We then went to the north Scottsdale dealership and I had a new car 3 hours later). I realize it sounds ridiculous, but go in there with big bags of cash and see if you can get them to try to sell you something. Review, Part 2: Service Nothing like sales. My oil change experiences were painless and quick. I had a bad experience with one of the service writers regarding a forgotten parts order, but the manager was quite apologetic and when I visited two months later, that service writer was gone. Problem solved. In short, if you can get Berge to sell you a vehicle, you'll do all right with their service department.
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