I love Cold Stone. The ice cream and cakes are by far the best! They are accommodating but keep in mind that the branches are different and one may say they need 24hrs and another 48hrs notice for a custom cake. The reason I gave this location 3 star rating was for the lack of accountability of my custom cake order. I was informed that I did not give a special writing therefore no one bothered to follow up with about writing a message on the cake or with my sister who picked up the cake. Granted she did not see if there was writing on the cake because they taped the cake order on top of the cake. Mind you, we were on a time crunch hence she wasn't able to check. For a place to tell us that it's not their job and places all the blame on the customer for not telling them what to write on the cake. I don't work in culinary customer service but my profession involves a form of service. Having know nothing was written on a special order cake, it was have been a courtesy to call or when it was picked up to ensure everything was covered. I was unsatisfied with the turn out when management places the blame on the customer. Accept your faults and ensure future orders are fulfilled.