Let me start out by saying, if there could be 0 stars for this company, that's what I would give them. I live in an apartment, so I'm forced to use them for Internet, phone and cable. They have the worst costumer service of any entity I have ever dealt with and I despise the SS office. If you have an issue. It will never be fixed if it is harder than changing a cable here and there. Since starting prism tv I have not been able to access HBO go, stars, showtime or any other app due to centurylinks data saying I am not subscribed. I pay for the premium package which includes all the channels. So problem 1. They say yes it's an outage and we don't know when it will be fixed. Well it's never. 6 months now. I travel a lot so useless. They lumped 5 months of charges into one bill instead of monthly like normal companies. Can't make heads or tales of bill and can't explain charges. They put you on hold for 20 minutes for any problem you have and then disconnect you. I had direct tv before them. Unfortunately they serviced the equipment so that was always a half day ordeal to fix the signal as direct tv say they need to fix and centurylink claiming they don't do anything with direct tv. Their on hold message says get direct tv with us. Figure that one out. Is they have a monopoly on a place you decide to move to. Do not live there!!!