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  • My service expectations are fairly low for an airport hamburger joint; yet, my service experience at Nobel Burger Bar at Toronto Pearson didn't even meet these expectations. Orders are taken via an iPad that's conveniently located at each table. The ordering system is a bit cumbersome even for someone who's fairly familiar with technology. Errors all around. I gather that these iPads ordering systems are en vogue now, since I see them in airports around the world. I imagine that part of the reason is the perception of faster service. No need chasing down the waiter because you can place the order yourself, right? Wrong. You'll have to flag down the server because the order will be wrong. Good luck with that! I'd say a good 50% of the tables around me had errors with their orders, so you will need to contend with others who are frowning about their orders. Part of the issue may be that those who are running orders don't seem to be paying close attention to which tables are ordering from which iPads. On several occasions, I saw those that were running the food yell out to the dining room, "Who ordered the fries?" or "Who ordered the XYZ burger?" Though the servers were prompt in correcting errors, I was a bit surprised that tipping was expected for this level of service. Service far out shined the food-- and, unfortunately, given the poor service experience, this was not a good thing. I can forgive average food if I have an excellent dining experience. As the other reviewers have already better articulated, the burgers are a bit overpriced for what you get. Fries with poutine were a soggy mess. I am not sure what burger I ate, except that I got something other than what I ordered. My partner also had a similar experience. Build your own vegetarian burger came out as a meat burger. I ate my random burger because I do not have these dietary restrictions. I also wanted to get out of there and not deal with further apparent chaos that would ensue. In all, a poor service experience with fairly lackluster food, at a time when my service expectations are fairly low. I don't expect much at an airport-- and unfortunately, this dining experience didn't even meet these low expectations. I just want to get in, eat, and get out on my flight. Even this was a challenge. Skip Nobel Burger Bar and head for the fast food counter instead.
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