We stayed at the Hillbrook in April 2014. The boiler went out overnight and there was no heat in the room. Apparently they do not have a backup generator! Only found this out the next day when talking to the other guests at breakfast. We woke up in the middle of the night cold and called the front desk twice but no answer! A subsequent call early in AM was answered but were told they were out of heaters!
Unfortunately for us there was a wedding reception that night and our room was next to the courtyard where the reception was being held. There was loud music, dancing and talking until 2 AM! Any rooms near the reception should be given to the bridal party and not have other guests subjected to such a disturbance so late at night.
The brunch on Sunday was extremely poor and unimaginative...mostly processed breads and little fresh fruit.
When we checked out we told them we had no heat and no heater. They apologized for this, but offered no compensation or discount. I asked about a discount and was told that I would need to talk to the manager who was not available at that time. What a shame this beautiful old hotel is being so horribly mismanaged.
Multiple messages were left with the manager and I was told he was on vacation and no one else could handle this issue -Really?! Though we received one call back, it was only a message and my repeated messages got no return call, so we finally gave up. Needless to say we would never stay here again.