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  • This place has really gone to crap lately. Sorry, I can't think of a better word to use. The last time I ordered from here, one of my pizzas was made completely wrong. Normally, I wouldn't care, but they didn't even put jalapenos on it. How dare they forget the jalapenos?? That's why I order pizza. When I called to address the issue, this was the jist of the conversation: "Hello, I was just calling because one of my pizzas was made wrong." I gave him my name and number. "Oh yeah, that really complicated order. I'm pretty sure I made it right. What was wrong with it?" I explained to him what was wrong (two ingredients were missing, and there were two extra ingredients that weren't ordered) "Ok. Well it's our policy to remake it. Do you want a credit or do you want us to remake it right now?" No apology, nothing. "I'd prefer it remade ." "Ok, so how do you want us to make it?" "Uhh, I wanted it made the way I ordered it." "I CAN'T pull up your order so you need to tell me how you want it made." After explaining how I wanted it made, he told me it'd be ready in 15 minutes. I asked if he wanted me to bring the pizza that was made wrong, "NO, that's against our policy." *dial tone* Whatever, dude. My brother went to go pick it up and the guy was still rude to him in person. He still insisted he had made it right because he had "cut it" himself. This is an employee that is frequently at this location, and therefore I will not order from here again. I'm not dealing with that attitude, and I don't understand how these type of people work in customer service. Like really, you're being a douche about making pizza? Get over yourself.
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