I searched yelp yesterday and saw they had a 5-star rating so I called them immediately cause I had locked my keys in my bedroom. The tech came out within 20 min and tried and couldn't get it to open. So finally he forced it open and caused my door to break along the side. The plate and screws came off and he re-screwed the plate back and now the screws are sideways and looks so ugly as the original thread is gone from the broken wood. The wood is not fixable and can only be replaced by a new door. So now i gotta buy a new door and its gonna cost me more than I intended to spend. The tech offered me a $10 discount If I didn't report it. But I told him I had to report it so he charged me full price of $84. I immediately called their office to report it and they said a manager would call me right back. To this day they still haven't called me. I will be giving my complaint to the BBB today. BE AWARE these guys are not professionals as they appear to be.