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  • The authentic-but-mediocre food might have earned three stars on its own, but the appalling customer service makes this the worst restaurant experience I have had during my six years living in Madison. We arrived around 8pm on a Friday to a nearly full restaurant--of the 12ish tables in the restaurant, two of them were empty but hadn't yet been bussed. We waited about ten minutes near the cash register by the door before asking someone behind the counter if there would be a wait--about ten minutes, she said--and proceeding to grab our own menus from a stack piled up on a nearby chair. We perused the menus for another twenty minutes before asking to be seated for a second time, at which point another group had arrived behind us and the woman who helped us before actually began bussing the tables. Unfortunately, she got distracted midway through, so it was another ten minutes before we were seated and half an hour more before she returned to take our order. At this point, it was past 9pm. She took our order, promised the food would come out quickly, and disappeared for another twenty minutes. The next time she checked on our table, it was to tell us that they were out of the bibimbap, which all three people in our party had ordered. She took our new orders and returned again about ten minutes later to tell us they were also out of the dumplings, which we had ordered more than half an hour before. When we finally got our food, it was nearing 10pm. That's more than an hour and a half to be seated, order, and be served. It might have been authentic Korean, but it was greasy and my bul go ki beef was nowhere near worth the wait.
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