Come here all the time. Favorite sushi spot. My mom isn't a sushi lover like me so she always get chicken Katsu or karage. Today we got the lunch box with boy for her. The Katsu was delicious. Karage was real chewy..like rubbery...and the chicken didn't taste too good, almost like it wasn't fully cooked. We told our waitress towards the end of our meal (which we still had the full position of karage still on her plate). The waitress said sorry there's nothing we can do. Didn't apologize, didn't offer to replace...well actually she said if I told her earlier she would taken it back and re-cooked it. That doesn't sound appetizing to me!!! Disappointed. Btw I always get screaming o and ttl. Today I got ttl and xxx. Neither disappointed..both were yummy!!!! I'm disappointed in how they handled our lunch box though. Oh!! Also, I got hot tea and asked for refill..I inadvertently removed the tea bag prior (it's a habit, I don't like my tea too strong so I always remove after a while)...she took my cup and brought me back hot water! No tea bag! When I asked for one she seem annoyed! Hope they do better next time...would be sad to have to go to my 2nd fave sushi spot instead