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| - My fiance bought me Too Faced's Semi-Sweet Chocolate Palette for my birthday, and with it came three sample sized Too Face items: Better than Sex mascara, Born this Way Foundation, and Shadow Insurance primer. I was super excited to try them all, but when I opened the box for the mascara, it was empty! Determined to get my item, I called around the Ultas by my house to see if they could help me. All of them simply told me they were out of the item, and could not do anything.
When I called this location, I spoke to Joanne who was actually concerned about the fact that I received an empty package, and promised to help me even though the original purchase didn't even happen at this store.
When I arrived at the store, a different employee helped me get my replacement (I don't know her name, but she worked the register at about 4 pm!) She searched all over the store, high and low, and profusely apologized for my empty package. She finally found one in the back, and quickly exchanged mine out.
I truly felt the customer service was exemplary here, especially since they were the only store willing to help me (not even the store we purchased the item from would help us!)
If this location was closer to me, I would definitely return. But, for now, I highly recommend it for it's outstanding customer service!
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