I normally choose this location over any other due to the fact that everyone is friendly and quick to help from the second I walk in until the moment I leave.
Today, however, I noticed that was not the case.
Although the woman that worked with me was a joy, I happened to witness another employee, Adam, being less than kind to an elderly woman trying to mail something.
It started out with her having the wrong zip code. And she was confused as to why he didn't know why it was wrong. Instead of assuring her he could look it up, he raised his voice and became short with her; repeating his answer of " it's the wrong zip code. It's the wrong zip code." THEN when she was a little slow with paying (she was elderly, after all) he seemed to get irritated and continued being short and rude with her. Almost as if he was bothered by helping her! The poor woman was just trying to send out a package to her grand daughter and seemed to become very flustered by his lack of kindness.
Normally, the personnel in this store is outstanding. But it was almost uncomfortable how Adam treated this woman. And you could tell she felt uncomfortable as well.
I hope management can deal with this issue because I would hate to see more people treated in that manner when they are older, slower moving, or confused on any matter that staff could easily help with.