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| - Firstly, I'd like to give a huge shout out to Kelsey, Gina, and Richard. Very helpful staff with many years of experience between them who, over the course of a couple visits to their store, helped my fiance and I choose the right rings for us. There's a saying that goes something like 'you may forget the things they said, but you will never forget how they made you feel', and I couldn't help but feel immensely satisfied and excited with a moronic smile on my face and butterflies in my chest as I left their store.
Being a young couple, I often found it intimidating to walk into a jewelry store with my girlfriend to browse wedding rings. In many other stores that we visited we often felt judged for our young age, or rushed along, or pressured into making decisions, and often had sales pitches shoved in our faces immediately. After many visits to many stores, we had even gone as far as to put a ring on layaway at another jeweler store, but only after incessant pestering of the staff. We already like the ring, but I don't need to be repeatedly told how nice it is or that there's a chance of it not being around if we don't get it now, let me make my own damn decision. I will admit some fault in not being able to say no, but I should not feel pressured or guilted into putting money towards anything if I am a customer in your store. Lesson learned, moving on.
The store was empty when we walked in, but we were given space to browse for a fair amount of time. Once we gravitated to a particular showcase we were asked by Kelsey if there were any rings in particular that we would like to try. After trying several rings, Kelsey had a good idea as to what we were looking for, she asked our price range and material preference, and proceeded to showcase a few other pieces. She offered very helpful observations and felt genuinely pleasant to converse with. The one piece that we liked was a bit out of our price range, but she offered solutions like working with their store jeweler for ways that we could stay within our price range while still getting the design we liked, which was something completely new that no other store even mentioned. She even shared some of the work she had had done for her own jewelry, as well as some other customers' pieces that had been worked on before. We didn't make a purchase this visit, but I made sure to ask for a business card and Kelsey even included her personal number so that I could get in touch with her if I had any other questions. Overall a pleasant browsing experience, and I knew from that point that I wanted to give this store my patronage.
Fast forward a week and my girlfriend had found another design from their website that she liked and was within our budget. This time we were helped by Gina and Richard, who again both gave us a good amount of space and then tactfully inquired of our interests. Lucky for us, the store had the exact piece that was on the website in stock and when my girlfriend tried it on, we knew almost immediately that we had found the one. Contrary to our past experiences at another store though, we weren't immediately rushed into talking about payment or financing. Instead we were given time alone with the piece to deliberate and just soak it in, which I greatly appreciated. We decided to pull the trigger and after it was all said and done, we even managed to find myself a wedding band, get sized properly, and filled out the necessary paperwork.
All in all a wonderful experience for a young couple who came in feeling very uncertain after several unpleasant experiences at other jewelry stores. I've even taken some business cards to share with my other young friends who might be looking to get married. See you soon Ben Bridge Jewelers! It was a pleasure to work with you :)
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