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| - Kristine Thomas, DMD
We have new dental insurance and chose this office because it was close to our home.
Last week, I had an abcess that I called in on Thursday, but couldn't get in to see her until Friday. That wasn't an issue for me. I went in on Friday, had an xray and obtained a prescription for an antibotic and pain killer. Pain killer made me vomit twice so I quit taking that. On Monday, my face was still swollen, albeit, it had gone down. I called because I have never experienced the swelling to last this long for an abcess. The receptionist told me the dentist said it would eventually go down and called in a prescription for ibuprofin for me. The ibuprofin didn't make me ill.
It is Thursday now and I still have the abcess, albeit, it has gone down considerably, but still feels like a peanut m&m in my gum. So I called to get another round of antibiotics. The receptionist spoke with the dentist and returned with the message that they would not extend anymore antibiotics and to just have it pulled or a root canal. Uhh.. doesn't the infection need to be under control regardless?? I do have other issues with an auto-immune disease that effects my bones, teeth, gums, hair, skin and guts and need to make some decisions as to dental implants, crowns that don't last, bridges, etc and am not willing to rush into anything.
Today, their travelling oral surgeon happens to be there, so the receptionist said that she would get with him and call me back in appx 10 minutes... that was over two hours ago. I just called the office again and was referred to my primary care physican for another round of antibiotics.
You may or may not agree, but in my opinion, this dentist needs to do her job which includes sometimes unusual cases. I don't believe that you should push someone into just having a root canal or pulling a tooth or refuse to treat. If she needed a few more bucks, have me come back to confirm that the infection still exists and treat accordingly. That seems reasonable to me. If this is too complicated for her skills, say so. I would have respect for that. Instead I will be stopping by the office to collect the xray that I paid for and find another dentist. I will pay my primary care physican to finish the job that she is not skilled or enough to do. For all I know about her, she may not have the education to even know what to do, her behavior certainly leans this way.
I have had the pleasure of receiving my WORST dental experience at this office with Kristine Thomas and don't intend on experiencing anymore here.
Side Note: There was a woman in the space next to me in tears because this was her 6th or 7th time back to the office for a crown that wasn't seated correctly or made correctly - she complained that it didn't fit at all. She was told to come back and see the oral surgeon to have it re-made. She started crying because of all her time loss at work seeing this dentist. She nearly lost her job and was afraid that she would if she had to take another 6-7 visits to have them try it again.
Good luck to you, Kristine Thomas. You and your office suck!
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Seeing my Primary Care Physican tomorrow. When I made the appointment, they referred me to my dentist. I explained the situation they said that this was my dentists job, but they are all to happy to see me tomorrow and would take care of me. Then asked, "Who is your dentist?" "Where are they located?" I told her and added that it was my first/last visit and that I "Yelped" them. She chuckled and said, "Good!"
I am so looking forward to spending my Friday making an extra 25 mile round-trip drive, pay extra co-pay expenses, and waste my time all because I chose this incompetant sh*tty excuse of a dental group to visit in the first place.
I hope that this post helps someone avoid the mistake that I made. Good luck to you!
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