| rev:text
| - I won't be back.
My son needed to get Vaccines for school. So I made an appointment for here, as it is close to home and they could get me in quick. I also had him do a physical, which is good. The doctor was very good with him, my son has Aspergers (ASD) and the Doctor that saw him was very particular in his words, and he really understood my son, So this is not a reflection of Dr. V. I am giving this a one star because...
When I walked in, the lobby was EXTREMELY small, clean, but small. Then I realized why, This Doctor office shares a lobby with a WIC office and a Lab that takes walk ins. We had a 3:15 appointment, didn't get home until between 5:30, and 5:45.
So my son and i walk up to the counter sign in, wait to be called. They see everyone there from newborn on up. So it was a very chaotic lobby and LOUD!... its a cold lobby. So we got there at 2:45 (as suggested for new patience) I signed in for our 3:15 appointment. I finally get called up to fill out paperwork, they give me Spanish paperwork to fill out, I had to ask the woman at the front for English instructions. She says something, and I say, I'm sorry, what? She barely speaks above a whisper and this lobby is LOUD! being so small, no carpet, cold furniture, etc... So finally after a couple of exchanges, I realize she wants my insurance card. I give it to her.
So I sit down and finish my paperwork. I realize, there nothing on there asking about the health of anyone. it was all about insurance and payment. I thought to myself 'that's odd, every doctor i have ever been to always has something there about medical history... but here... nothing - wow, they care!
So I turn in my paper work and sit back down. We don't get called back until about 3:30 (remember, my appt was 3:15) so, they take my sons vitals, normal enough, but then we had to go sit back in the lobby... Where we now wait until 4:00 when they call us back. Well, the doc must be just about ready for us. I wish...
The doc comes in at about 4:45, where then he goes over medical history etc.. Get a physical, needed vaccines, and seems to try to upsell me on 2 other vaccines that he doesn't need (chicken pox, which he already had, HPV which he doesn't need at this time, and another one) When I denied them, he tried to talk me out of it, but I stood my ground. So the doc does the physical, and the MA comes in and give's my son his vaccines. Then someone else comes in to give me a piece of paper saying the vaccines he received so he can get back into school.
Finally after all that was done, it was about 5:20. We leave the room, and the place is kind of confusing, so I am just walking around trying to figure out the exit and no one takes it upon themselves to ask me if I need help, so finally I had to ask someone and (what seemed like bothering them) where the exit is, once we finally found the exit we were able to leave and then we went home. So i got home about 5:30-5:45.
So i am looking at the paper as my husband asked "what shots did 'j' get?" I take out the paper and tell him, he got this, that and the other... THEN... the thing of ALL THINGS!!!!... seriously, I can't believe this. They scheduled us another appointment WITHOUT EVEN ASKING!!!! yes I am serious. That is gutsy.
Good news is, my son got his needed vaccines, and he can go to school now. However the doc and the MA was really good. The check out girl was super nice. But this place is just one giant factory, that seems to put money above everything else.
pro: The doc seemed to get my son, which can be difficult at times
con: I didn't appreciate the 'upselling' of unnecessary vaccines (for the moment). I don't appreciate them scheduling another appointment without my consent, and the LONG wait time, 2.5 hours in a doctors office is just rude!
All in All I just feel like they didn't respect my time, didn't really care about my sons health all that much. And why do they have such a small lobby with sharing it with WIC and a Lab?
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