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  • I recently purchased 1400 sq ft of their flooring and hired someone else to do the job since they were working on other renovations as well. The flooring looks great, no problem. Problem is, we decided we were not going to do the stairs. So we had 356 sqft of leftover wood from not doing the stairs and the extra cushion. At no point was it brought to my attention that the sale was final. In the stack of paper I had they had a small stamp that says final sale, not on the signature side so I didn't catch it. Floor and Decor was another option but they informed me that the wood I liked was a final sale because its a discontinued item, makes sense but I decided not to buy it for that reason. Went to the Scottsdale location to return the extra flooring only to be turned down. The reason it was a final sale because it was sale item. I didn't expect them to buy the flooring back at full price. I also anticipated paying a restocking fee. But they wouldn't budge because its a sale item even though they plan to continue to carry the flooring at the store. Thing is I looked around and 90% of the flooring there were sale items. So they're not sale items really if everything is always on sale, just a ploy to make you think you're getting a good deal. So with that finale sale policy on sale items they basically make it difficult for consumers to return flooring, hence why it was never verbally spoken prior to making the payment. I hate businesses that nickel and dime consumers, will never go there again or recommend it to friends and family. Also it seemed like a dumb business move because they will continue to carry the flooring, therefore they'd buy it back after the 20% fee and be able to sell it for more, making money on top of the sale to the next customer.
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