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  • Disingenuous business practices. They left a note on my door and I liked that they were "family owned" so I thought I would try them. The person I talked to on the phone told me they only charge your credit card every 2 months for $66 so "it would be $33 per month". They came out for the appointment and showed up an hour early - I wasn't home. They had my son (who's a student, BTW, not an adult) sign the contract. Obviously, he's underage and can't legally sign anything; especially not for me. When I came home and saw the contract and saw that they only came out every 2 months for $66, I was appalled. I immediately called the guy I had originally spoken with. I reminded him of our conversation and how he specifically said it would be $33 per month. I told him they don't have a signed contract and that I wasn't going to pay $66 per service. That's far more than other pest control companies charges (for instance, my co-worker has bi-monthly service for $40 per visit). He told me he would talk to his boss about the pricing and then he never called me back. I thought the issue was over and done with until I got a "reminder" card in the mail 2 days ago saying they would be out today. I immediately called and left them a specific detailed voicemail. No one ever called me back. Imagine my surprise when they showed up at the house to spray today. I called again and after being on an endless hold, finally spoke with someone who said my account would be closed. Just ridiculous that companies do business this way. It's a waste of everyone's time. Do they really think that's how you get a good loyal customer following?????
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