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| - I really didn't want to write this review, but I would be doing yelp a disservice by not sharing this story with other people.
We scheduled a leak detection with this company a week in advance, and the only time they had available was on Monday at 9am. On Sunday they cancelled and rescheduled for Tuesday between 9am and 9:30am. This isn't a big deal ~ but kind of unprofessional imho.
The 2 guys showed up to the house Tuesday on time and ready to take a look at the pool. They took one look at the house, then walked to our backyard and saw our pool and our view overlooking the 18th green on a golf course and saw $$. The guy immediately said, oh wow, you must've paid up for a view like this; which made me kind of uncomfortable to begin with but whatever. He said, well your husband said he stopped running the pool 4 days ago correct?
Me: Yes.
Him: That's a lot of water loss.
Me: Well it's only like 4", and I'm sure the sweltering sun and evaporation don't help, but I guess.
Him: Well, we will probably have to drain the pool which is going to cost extra, and pressure test all the valves and...
Me: *interrupting him* Uhm, shouldn't you just check the small things first to make sure it's not some easy fix like the light, and intake whatever it is? I mean, draining the pool is thousands of gallons of water and that's going to cost a fortune to refill.
Him: Well I guess we'll check the small things first then, and we'll be sure to call your husband before doing anything else.
This is when I went inside the house, immediately called my boyfriend (he's not my husband) I told him what had happened and that I had a super bad feeling about this guy-- like they were going to try to take advantage of us. My boyfriend said he was pretty sure he was still on the hook for the $350 leak investigation fee, and to let them look at the pool, but then assured me he would also call them to make sure they were competent and not going to do anything drastic... like draining the pool before they check the small, most common issues.
So... my boyfriend calls them and the pool guys leave. When I asked what happened, my boyfriend told me that they said the normal leak detection rate is $350, but we have the "Cadillac" of pools and that he was going to have to charge us extra.
Sketchy, unprofessional, immoral, opportunists. I would not recommend this company.
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