I did a mass order from Fran's last summer when I was organizing breakfast for the office (life of an intern). Think ~100 pancakes, waffles, and french toasts. They were super cool with it. Confirmed my order with them the night before and gave them the time that I would swing by. When I got there in the morning, everything was already made, boxed, and bags were at the cashier ready for me. They even offered to help me load the bags into the cab. The whole process probably took less than 3 minutes, which was great because I took a cab there and told the driver to wait outside for me, letting him run the meter.
The food was actually really good, especially considering the bulk order nature. There were a few pancake/waffle/french toast breakfast orders from various places that summer, and I'd say the order from Fran's was the best.