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  • Ewww. It's not good when that's the first word that enters your mind as you walk into a hotel room--actually the hotel room's bathroom, to be accurate. But still. I've had good luck with Starwood hotels until this experience, and it's even more disappointing that my first bad Starwood experience happened with one of my aunts. The room was tired looking. The bathroom was beyond tired--it smelled, was visibly dirty (hair in the drain; an unflushed toilet; hair and dirt on the floor; a stained, smelly shower curtain), and even though the room had two beds, the bathroom had just one towel. I was able to find a housekeeping person in the hallway and get more towels. We were only staying for one night, so I didn't bother letting the hotel know about the dirty bathroom. I didn't think that things could get any worse, but they actually did for my aunt. She accidentally left her CPAP machine in the hotel room, and her many, many calls to the hotel asking that the hotel send her CPAP machine to her (at her expense) went unreturned until she contacted headquarters. It took three weeks for her to get the machine back, and the machine arrived COD. Given the hotel's lack of responsiveness, it could've at least paid the shipping. Ugh!
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