Used to be good, now really unreliable. Try someone else. Had to make 5 call back calls to get a car. I told them on call 1 that it was for an emergency last minute medical appointment and I had to get there before the office closed. They told me it would be 5 to 10 minutes. Fine; except I had to wait 40 minutes and make 5 call backs before a car arrived. Sent patient for medical appointment off in the car and have no way of knowing if medical staff will still be there when she arrives. They tell me that if a driver doesn't bother to show up they have no way of knowing or tracking that so you just have to cross your fingers that the driver feels like coming to get you. This is the second time this is happened. i missed an important part of an event last time I had to wait 40 minutes for a "5 to 10" minute call. It will be the last time though because I won't use them again. So be warned......
Update: the driver that did finally show up (different cab from one originally assigned to our call) was great, got her there on time, and offered to wait in case medical staff was gone. Unfortunately this nice driver won't be getting anymore of my business because of irresponsible drivers, and dispatchers and call center people who can't do their job.