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  • Horrible. If I could give ZERO stars I would. This place is totally overrated. I went there to celebrate my 30th birthday this past weekend and was utterly disappointed. The head hostess was rude and didn't seat my party until an hour after my reservation time, which then cut into my karaoke room reservation time. They charged me for the full 2 hours even though we were barely in there for 45 mins, which was their fault. Furthermore, I booked a small private karaoke room, which under normal circumstances (meaning, a REAL karaoke sized room) would have accommodated my guests. The person I made the reservation with failed to mention that a small room will only fit 6 people MAX. It's more of a closet than a room. Most of my guests had to stand in the hallway because there wasn't enough room for them to sit down. It was horribly embarrassing. The seats were ripped up and the karaoke machine was totally outdated. They had a huge book of songs that was also totally outdated. They are also supposed to include a small sushi platter with the room which they didn't, I had to actually go find a server and ask for my sushi platter to go. Then the sushi was not rolled correctly and fell apart when I picked it up. I am VERY angry about my experience here. I feel ripped off and they ruined my birthday. I would have had a better experience making my own sushi and doing karaoke on the Wii or going to a karaoke bar in Phoenix where me and my guests could actually have room to breathe. Avoid this place. HUGE WASTE OF MONEY. Very disappointing considering I frequent Sting Ray across the street and love it there. I expected the same quality since it is owned by the same people, but it's NOT at all.
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