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  • I am such a huge fan of Sugar Factory. When I worked on then strip I used to take my staff to then location at Paris. I was so impressed that about 2 years ago I had my team dinner there and then last year we had a bachelorette dinner there too. I always enjoy then appetizers and fruity cocktails! This past Wednesday my husband and I decided to celebrate our anniversary with the kids at the location at Town Square because my daughter wanted to go to the park and I wanted my daughter to enjoy the desserts. The positive as I walked in is that the drinks were 50% off (I later found out that appetizers are too based on the yelp page and my server didn't even give us the 50% off, even after I had to correct him on giving me 50% off the drinks- maybe he wasn't sure if we would tip off the regular price- who knows?). First disappointment - no bubble gum iced tea Second disappointment - our server didn't even tell us about Happy Hour but he told the table next to us Third disappointment- our appetizer baked brie took forever. My husband noticed that the table of girls got the same appetizer before us and they ordered way after us. I said maybe ours is coming out next. My 1 year old was a little fussy so we went walking around the mall. I came back about 15 minutes. My husband was shaking his head and didn't look too happy. I said what happened. He said he watched our baked brie go from the table next to us (as they finally told the server it wasn't theirs) to inside the restaurant to right back to us. He didn't say anything as we pretty much don't like to say anything especially when other people are cooking your food. I know I should have but I just wanted to enjoy my anniversary dinner with my family. My husband was already irritated and grouchy that I just wanted to eat my food and leave. A minute later our entrees were dropped and no silver ware on the table. We asked for another set of silverware because she only bought 2 and there were 4 of us. The server said to my husband you need one too...um, yes, how else would he eat his crepe? We didn't get to enjoy desserts because we were upset with the experience and just wanted to leave and take then kids to the park. Positives- food was great - macaroni pops, garbage salad and chicken crepe was very delectable. (Although we didn't enjoy the brie because it was cold and the fact that it was sitting on another table was just not appetizing after) I really hope they make it at that spot because that's the 3rd or 4th restaurant in there. They really need to step up the game with service and let everyone know about happy hour and give them the happy hour price!
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